Video shows chaos at Heathrow as tech failure causes 4-hour delays

There’s chaos at Heathrow Airport this morning (Wednesday, October 6) as fed-up passengers queue for up to four hours to get through passport control. E-gates, controlled by Border Force, have malfunctioned, leading to long delays for those trying to get through the airport. Other weary arrivals are being forced to wait onboard aircraft because of a problem with self-service passport gates at Terminal 5.

:Latest news on Heathrow Airport And some have taken to social media to complain about the wait and what they describe as ‘incredibly rude’ staff ‘shouting’ at passengers. It is less than two weeks since a malfunction with e-gates caused chaos in airports across the UK.

Frustrated passengers trying to get through passport control have posted images of the queues on social media. One Twitter user said: “System for scanning passports is down (again).

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It only takes a minute and doesn’t cost a penny for you to get the latest articles and exceptional journalism directly to your inbox. “Expected time of waiting for arriving passengers: 2-4 hours. “I think I’ll stay home next time… and stick to Zoom calls.”

Another tweeted: “Not only are we waiting for two hours at passport control but Heathrow staff are all incredibly rude, shouting at people and ignoring others. “Maybe a supervisor should be on hand to control staff behaviour.” The e-gates are managed by Border Force and allow travellers with biometric passports to pass through border control without a manual inspection.

Heathrow wrote on Twitter: “We’re aware of an issue impacting the e-gates, which are staffed and operated by Border Force. “We apologise for the impact this is having on your journey. “Our teams are working closely with Border Force to resolve this as quickly as possible.”

Terminal 5 is used by BA for long haul service while Iberia fly out of the terminal to Madrid, Gran Canaria and Tenerife North.

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